UKessays are very shady operators.

I initially ordered a research paper and paid. They quoted 25 days and on the 25th day they sent me the work 50 % complete so I said to them right away and they said they would resend the work. They resent and it was again only 50% complete so I told the guy at ukessay and he said he would chase the researcher up to chase a resend from researcher.

3 days after deadline I get the work but it wasnt right. I speak to somebody about the work and said I wanted a refund since the guy had done it totally wrong and my deadline had passed and also they had been several days passed deadline. The person said I could only get a refund if I gave the researcher a chance to redo the work as the researcher would be losing out money wise. so I said fair enough.


Email problems I understand but they claim to check the work before sending out ( so should have noticed it was only 50% word count complete ) . They also claim to have a rtf weblink that allows you to visit a section of their site and download the work directly so this should have worked even if my email or their email was corrupt. yet the weblink wasnt working and was just a hyperlink to their homepage.



I take 4 days to compose what is wrong with the researcher. They then start telling me I was outside the seven days limit and would only redo if they charged me extra.

I said for them to make their mind up about which deadline they were going off. If they were going off the planned delivery date then I would be outside the 7 days limit for requesting redones but then I would be entitled to a full refund according to their terms and conditions.

But if they were going off the actuall delivery date I got the full work then I would be entitled to a rewrite.

So they said they would redo the work. I gave them everything they asked for and they even sent me an email saying the researcher had gotten all the information he needed.

After sending me the redo , I noticed that again the work was not what was asked for and the guy had missed off half the topic areas requested.

I have now sent them an email and they are trying to fumble me off.


When I call the telephone line I get a " this is the enquiries section , you will need to speak to the amend section but the amend section only deal using emails. " . Im like hello do you guys not work in the same offices ?

Im now looking into getting a small claims court order against them if this isnt sorted out in the next 7 days.

I think ive been fair in paying upfront. Being in constant contact with them , I usually repply to their emails within 3 hours of them sending me emails. I had sent them all the info they wanted. I also gave the researcher another chance.

Mate, you should learn how to speak/type proper English.

who are you to criticise ? like your grammar is properly laid out or something.

I was typing as I was thinking so get off your soap box chump.

yes i had exactly same experience with dissertation uk. they delivered an awful essay, only completed half of what I paid for, they hadnt even done any research and their grammer and spelling wasnt checked. Also the writer had completely gone off the subject. I asked for a revision, which they tried to do , but very badly and it was delivered a week late. I then asked for a refund to be told that as I had had the essay they couldnt refund me, although on their site they advertise that they offer a 100% guarentee refund if not satisfied.

My friend ordered an essay from ukessays and will never use them again. The work did not answer the question at all. In addition when she asked for amendments, ukessays replied to her email on the 7th day of the 7day amendment period which meant she could not review the work and ask them to further amend. Avoid at all costs. Dont be fooled by the fact they are featured in numerous papers.

Hi MJ1,

I've responded to this instance on another post, but if could pass on my email address to your friend (pr {at} ukessays.com), and get her to email all the details of her problem and her order number, then we can hopefully sort this issue out.

Regards,
PeterParker

Hmm, it looks like the only way to get a problem solved with ukessays.com is to go public with thier poor customer service.

The fact that the company is willing to cooperate only when their name is at risk of becoming tarnished is quite unfortunate.

the most unfortunate thing is that they were so eager to contact her in regards to payment (ie return emails within 30mins) but took days to reply to her emails when she had a problem.

Students still go to these big companies, instead of directly approaching the writers. They trust the companies more. I am sure there must be good reason for that. We writers trust the company too. But I was cheated by two or three companies very badly. Please do not write for projects1stclass. They never pay.

My mate has contacted "PeterParker" in regards to her work. So lets watch this space.

Hi All,

I can appreciate peoples skepticism about us using this forum to deal with customer complaints, but surely you'd rather us deal with things somehow than not at all?

Also, you must understand that we have well over 6,000 customers a year, and yet only a handful (about 0.1%) come on here to express a complaint. If this is the medium in which they feel most comfortable to talk, then we'll try and resolve issues on here.

Nenn, if you ever have any problems with our service, then please feel free to telephone us. We have five customer service specific staff working from 9am - 9pm (GMT) and I know that all of those members of staff would go far and beyond to help resolve your problem.

FrostatMidnight,
I can understand (and up until a few months ago, felt the same way) why you would think that cutting out the the company would be more efficient. However, you leave all security behind as soon as you bypass a company. In terms of the works quality, whether it's been scanned for plagiarism, the prices, the amendments, and this is without moving on to the issue of payments, refunds, unhappy sales...

It's understandable to underestimate the amount of work that a company goes through for each sale., but providing that you can find a reliable company that you're happy with, you really should stick to using companies.

Hopefully this will resolve some of your qualms,
PeterParker

Also, Atencorps...

We (UKEssays.com/.co.uk) do not offer a 25 day delivery period. So you must be getting us confused with an imitation site.

UKEssays.com/.co.uk is not a scam, we have over 6,000 happy customers every year, we're a registered UK business and we've been in business for nearly five years.

Best,
PeterParker

Apparently, after having admitted the essay was of poor quality, UKessays are looking into avenues in attempting to right their wrong. I shall post if there is a satisfactory outcome.

Hi All,

I have made the mistake of attempting a short cut by using UKEssays instead of doing the work my self. I was short of time and work had its tool so in order to balance work and study I thought of getting them to write my essay.
I thought I calculated things from every angle and can really depend on UKEssays to deliver but boy was I wrong. I sent them a list of questions to send to the researcher to insure he understands the subject and specified the requirements and the tools needed to carry the work. The researcher claimed to be experienced in using the tools I specified and pointed to his superior knowledge in the subject based on his qualifications.

After I agreed the details with them and arranged for the payment I thought what could go wrong. Well, the researcher didn't have the application I specified so I sent him the binaries and passed on my license for his use. After few days he called me again asking how to install the application and I spent most of my evenings helping him install and configure the tool.

After this was achieved the researcher failed to finish within the agreed time and UKEssays asked me for an extension. I accepted at first for the initial extension but after almost 6 weeks I still didn't get the work and had to wait for almost 8 weeks to get the work, more then 4 weeks late.

On receiving the work I found that it was full of spelling a grammar mistakes. If that was not enough, the work does not raise to an A level course work considering the amount of money I had to pay.

By then I had missed my deadline and managed to get an extension. I asked UKEssay for refund and was told that no way will I get a refund.

At the end I had to the work my self to the quality needed to get my degree and have the confidence that I passed with my own work with one problem! My bank account is over £600 light due to my fatal mistake.

That's disgraceful.

Hi Monder

I'm obviously very concerned by this post - who was it you spoke to in the office who said you could not have a refund under these circumstances? Could you give me an order number? You see, most refund requests come through me and I can't actually recall this set of facts at all - so if you could give me an order number I can perhaps look into it for you.

Many thanks.

Well, of course you are, since it's public!

I'd be just as concerned if it was mailed to me! :-D

Jennifer,

The most disappoint thing throughout this experience was the fact that prior to me paying the service was amazing but once I paid I was not a priority any longer. the only smart decision I made during this ordeal was to pay half of the amount and the other half on delivery. I was asked to make the payment for the other half even though the work was delayed and at the end they agreed to not ask for the second half but once I received the work I realised that I have been ripped off. you can check all this under order number Order 212078.

Hi Monder,

Thanks for providing the order number. I'm going to look into this right away for you :)