| criticaltheory |
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Edited by: criticaltheory May 3, 10, 11:14PM
| #1 |
Joined: May 3, 10
Threads: 1
Posts: 18
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I've been a customer with UKessays.com for about a year or so now, and in that time I've made 6 orders totaling to £1,800. All orders, except for one (which failed miserably), were of the 2:1 standard that was promised, and delivered on time. On top of that, their customer service has been nothing but top-notch. It seemed that they were pretty reliable... until today.
How it happened:
I ordered a 10,500-word (2:2) undergraduate dissertation on the 14th of April, and paid £945 in lump-sump, using my credit card, the day after. The order was due to be delivered by midnight on the 30th of April latest.
Five days before the due date, the researcher asked for a 3-day extension (so the new due date would be the 3rd of May), which I reluctantly granted. On the (extended) due date itself, I received the following message from UKessays.com:
"The researcher has contacted us regarding your order, for which they will be delivering the first parts today. I apologise for the delay in your order, the researcher expects everything to be complete by Wednesday* however they are still awaiting a reply to previous messages they have sent you."
*5th of May: that's two days late! Also, on the order page, they've changed the delivery date from the 3rd of May (which was the agreed extension) to the 5th of May.
I was baffled. When did I consent to another extension, let alone was informed of this? I'm absolutely sure that I was not informed, hence did not and could not have granted another extension. In my reply soon after, I told them this, and also wrote: "Please ask the researcher if they could submit everything by midnight tomorrow (Tuesday, 4th of May)." I received a message stating that they've asked the researcher to submit the order for tomorrow as requested - that's a day late.
Remember how the researcher said that they will be delivering the "first parts" of the order on the due date? Well, that didn't happen either. And I had to be the one to call them to find out! They said that it appears the researcher now wants to deliver everything in one-piece... I tried maintaing my patience, and told them: "Fine." But I'm not "fine with it", far from that. So far, the researcher has failed to deliver what was promised, and on several occasions.
All the while, there was no mention of their "delivered on time, or your money back" guarantee. From the way I see it, I will not be receiving my order on the agreed delivery date, hence I am eligible for a full refund. I'm wary that UKessays.com will try and pull a fast-one like they did with the unapproved delivery date - which I still do not approve of!
Any advice, thoughts or suggestions? Has anyone tried claiming for a refund from UKessays.com or had a similar experience to mine?
P.S. I'm expecting the order to be delivered today (4th of May), which will be a day late as the approved extension was only until the 3rd of May. We'll see what happens, and I'll be sure to keep you posted. For now, I'm really hoping to get my order by the end of the day, and my money back!
P.P.S. The delivery date is just one of the few problems that I've experienced with this particular order, but for the sake of focus and clarity, I've decided to omit the other problems until this particular one is solved. If you're interested in finding out about the other problems, let me know.
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| WritersBeware |
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Edited by: WritersBeware May 4, 10, 12:05AM
| #2 |
Joined: Apr 19, 07
Threads: 152
Posts: 8,684
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Interested . . . .
By the way, ukessays is now illegally guaranteeing grades. If they do not promptly cease that blatantly illegal and unethical activity, I will be reporting them directly to one of the lead attorneys at Google. Google will have no choice but to abide by US laws—which I will reference—and remove the site(s) from Google's index.
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| criticaltheory |
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Edited by: criticaltheory May 4, 10, 12:19AM
| #3 |
Joined: May 3, 10
Threads: 1
Posts: 18
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Thanks the reply, WB. I tried sending you a private message, but apparently I don't have that privilege yet.
WritersBeware: ukessays is now illegally guaranteeing grades
Out of curiosity, how is it illegal?
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| WritersBeware |
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Edited by: WritersBeware May 4, 10, 12:40AM
| #4 |
Joined: Apr 19, 07
Threads: 152
Posts: 8,684
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criticaltheory: Out of curiosity, how is it illegal?
Numerous state laws—including those of California, the state in which Google is based—make illegal the provision of essays, term papers, dissertations, and other academic papers by any person or company that reasonably should have known that the recipient may use the material to commit plagiarism or academic fraud.
The shameful advertising of ukessays.com clearly breaks the "reasonably should have known" threshold. What makes ukessays' practice even more egregious is that its owners force customers to subsequently order ukessays' "marking service"—at an additional cost to the customer, of course—in order for the original (and illegal) "grade" guarantee to be in effect. Great plan, eh?
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| Researcher |
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Edited by: Researcher May 4, 10, 01:31AM
| #5 |
Joined: May 30, 09
Threads: 8
Posts: 431
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WritersBeware: Numerous state laws—including those of California, the state in which Google is based—make illegal the provision of essays, term papers, dissertations, and other academic papers by any person or company that reasonably should have known that the recipient may use the material to commit plagiarism or academic fraud.
Just Google ET and you will see how it is violating numerous state laws..... r u going to report ET to google too?
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| criticaltheory |
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Edited by: criticaltheory May 4, 10, 06:46AM
| #6 |
Joined: May 3, 10
Threads: 1
Posts: 18
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I appreciate your replies, guys. But any thoughts on my case?
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| Carly |
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May 4, 10, 06:47AM
| #7 |
Joined: Jun 2, 09
Threads: 2
Posts: 169
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Critical Theory, I've just sent you an email. Thanks, Carly.
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| criticaltheory |
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May 4, 10, 06:53AM
| #8 |
Joined: May 3, 10
Threads: 1
Posts: 18
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Hi Carly,
Thank you for getting in touch. Apparently, I don't have the the privilege of sending private messages yet. Is there another way for me to contact you?
Update on the situation:
I have just chatted with Olivia from UKessays. She has asked the manager to contact me via the message system to confirm what they can do regarding this.
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| Carly |
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May 4, 10, 07:04AM
| #9 |
Joined: Jun 2, 09
Threads: 2
Posts: 169
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Oh, can't you reply to the email I sent? Apologies, I did not realise!
I'm glad to hear our manager is contacting you, hopefully that will resolve the situation.
Carly
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| Brush |
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May 4, 10, 07:23AM
| #10 |
Joined: May 4, 10
Posts: 4
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I have just paid around £1400 with UKessays, the first orders were to be completed and available to download on 03/05/2010. I received two messages confirming their completion but they're nowhere to be found. I have tried countless times to contact them by phone and any messages I send go unanswered so I would imagine thats that. I had passed the assignments before but over a two year period due to mental health problems and they didn't count to be carried forward. All that remains is to inform the college my studies are over.
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| StudentAdvice |
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May 4, 10, 07:28AM
| #11 |
Joined: May 3, 10
Threads: 2
Posts: 78
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Carly this forum does NOT exist for you to promote your company!
Critical Theory - AA (Ukessays) gives lots of guarantees. However, they are meaningless becaue they themselves will not pay you a penny - it is up to the writer to pay you if they are late or plagiarise for an essay! Really! Do you really think some writer will pay you £5000!!!??? Get real eh - IT'S CALLED MARKETING!! And yes, pulling a fast one.
According to AA/UKessays 'guarantees' you should get a full refund, a free essay and £5000.
AA's grade 'guarantee' is a lie. Why? Well, because AA and UK Essays always state that you should use the essay to write your own - so how can they therefore guarantee and grade?
Unless, that is, you are handing in essays you bought as your own? TUT TUT!
And with the full apporval and encouragement of AA/UKessays. TUT TUT!
ILEGAL AND IMMORAL. Also, NO-ONE can guarantee grades at all because all marking is always subjective!!! Ask trading standards - AA are breaking their rules and must change their site that guarantess grades, or action might well be taken. Don't believe me? Then check Carly.
And remember - is you order an essay through AA/UKEssays then you give them the right to use and sell your essay in future; and the same if you just use their Viper software.
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| criticaltheory |
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May 4, 10, 07:35AM
| #12 |
Joined: May 3, 10
Threads: 1
Posts: 18
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Brush: I received two messages confirming their completion but they're nowhere to be found. I have tried countless times to contact them by phone and any messages I send go unanswered so I would imagine thats that.
Keep trying until you get what you paid for. I've never had that problem with UKessays, like I said in my initial post. Hence, I doubt they'll "disappear" without even attempting to make contact. In the event that you still don't receive your order, they have the following guarantee:
"Once your order is confirmed with your writer, you can relax. We're so confident your writer will complete the job that we'll give you £100 if your writer pulls out -- plus your work for free."
Brush: All that remains is to inform the college my studies are over.
I'm sorry to hear about your depression. I sense desperation in your writing, and it sounds like you need help. Speak to your personal tutor, they're there to help. It's certainly not the end of the world, so hang in there, buddy. :)
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| criticaltheory |
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Edited by: criticaltheory May 4, 10, 07:44AM
| #13 |
Joined: May 3, 10
Threads: 1
Posts: 18
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StudentAdvice: Critical Theory - AA (Ukessays) gives lots of guarantees. However, they are meaningless becaue they themselves will not pay you a penny - it is up to the writer to pay you if they are late or plagiarise for an essay! Really! Do you really think some writer will pay you £5000!!!??? Get real eh - IT'S CALLED MARKETING!! And yes, pulling a fast one.
I'm really hoping that they'll honor the guarantee that they owe - specifically: "Completed on time or your money back and your work for free!". I've placed six orders prior this latest one, and have had no problem, whatsoever. Whether or not your claim is true will depend on how this issue is resolved. So we'll see what happens today.
Somehow, I am still hoping that UKessays won't tarnish their credibility by refusing to honor their guarantees. If they do, then they'll be sure to lose another loyal customer!
Update on the situation:
I've yet to hear from the manager nor have I received my order.
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| Brush |
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May 4, 10, 08:03AM
| #14 |
Joined: May 4, 10
Posts: 4
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Thanks everyone.....
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| criticaltheory |
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Edited by: criticaltheory May 4, 10, 08:08AM
| #15 |
Joined: May 3, 10
Threads: 1
Posts: 18
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Brush: Thanks everyone.....
No problem. Let us know how you get on, and whether or not you eventually managed to get your order.
P.S. I'm still surprised that you were not able to get through to them. I understand how there may be a wait with the message system, but I always manage to speak to someone over the phone even if there's a queue.
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| criticaltheory |
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Edited by: criticaltheory May 4, 10, 08:10AM
| #16 |
Joined: May 3, 10
Threads: 1
Posts: 18
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By the way, Brush, have you placed an order with them before or is this your first time?
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| criticaltheory |
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May 4, 10, 08:32AM
| #17 |
Joined: May 3, 10
Threads: 1
Posts: 18
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Carly: Oh, can't you reply to the email I sent? Apologies, I did not realise! I'm glad to hear our manager is contacting you, hopefully that will resolve the situation.
Sorry, I didn't realize that it was sent from your email address. I've replied to your message with my order number. I'm still waiting to hear from the manager though, and have yet to receive my order.
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| Brush |
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May 4, 10, 09:01AM
| #18 |
Joined: May 4, 10
Posts: 4
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This is the first time I've considered ordering a essay, yes.
P.S. Still no essay or reply to calls or messages........
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| criticaltheory |
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Edited by: criticaltheory May 4, 10, 09:14AM
| #19 |
Joined: May 3, 10
Threads: 1
Posts: 18
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That's horrible, Brush. I'm starting to sense that smaller orders (e.g. 2,500-word essays) incur less trouble compared to lengthier orders (e.g. dissertations).
Brush: I received two messages confirming their completion but they're nowhere to be found.
If you hadn't received those messages stating their completion, then I would've advised you to wait until midnight.
When you called, were you able to get through to someone? Have you tried chatting with a member of staff via their Live Support? As I said earlier, I can understand if there's a reasonable wait for the messages - I'm still waiting to hear from the manager via the message system too.
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| Carly |
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May 4, 10, 09:24AM
| #20 |
Joined: Jun 2, 09
Threads: 2
Posts: 169
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Brush, I will email you now to find out your order number, and I'm certain we can get this sorted. If you've received notification your order is ready, I can't see why you'd have trouble accessing it.
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| Brush |
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May 4, 10, 10:03AM
| #21 |
Joined: May 4, 10
Posts: 4
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UK ESSAYS
CORRECTION REGARDING UKESSAYS
I WOULD LIKE TO APOLOGISE FOR THE POST I PLACED ON THIS FORUM REGARDING THIS COMPANY AND TO THANK CARLY FOR HER EXTREMELY QUICK HELP FIXING MY PROBLEM
IT APPEARS THAT I WAS REGISTERED WITH TWO E-MAIL ADDRESSES SO I COULD NOT ACCESS MY ORDERS. THIS WAS RECTIFIED WITHIN MINUTES OF RECEIVING CARLY'S E-MAIL.
AND YES THE CUSTOMER SERVICE WAS GREAT
ESSAY'S LOOK OK TOO AT A GLANCE.
THANK YOU ALL
SORRY TO UK ESSAYS[b][/b]
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| criticaltheory |
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Edited by: criticaltheory May 4, 10, 10:21AM
| #22 |
Joined: May 3, 10
Threads: 1
Posts: 18
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Update on the situation:
I've just spoken to a UKessays representative over the phone. It appears that there hasn't been any progress or contact made with the researcher since yesterday. That's appalling considering that they've requested for my order to be delivered by midnight tonight! I was told that my case would be forwarded to their team, and that I should be receiving a call back from them today.
They did, however, agree that I did not grant another extension for the 5th of May, and can't seem to figure out why and how that's happened. Interesting. I can't wait to hear what the manager has got say about this.
Right now, I'd be happy just to get what I paid for. At least give me a definite answer - I still haven't received a reply to my message nor have I heard from the manager. So far, I've been the one who has to contact them for updates on this situation. It's been such a hassle trying to handle this. It's as if I'm not dealing with the same company that have been providing me with impeccable service in the past.
-----
Glad to hear that your problem was sorted out, Brush! Let's hope that my ordeal will be solved soon.
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| curious321 |
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May 4, 10, 11:26AM
| #23 |
Joined: Apr 22, 10
Threads: 3
Posts: 28
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Sorry to hear about all the trouble you're going through criticaltheory, I decided [b]not[b] to order with UK Essays when I requested their 'Marking' service. They replied only once a day, and even then they once replied two days later, and that is even before I placed the order (which I did not). For me that gave me sufficient insight into the company to put me off ordering with them. Another problem is if a company provides no guarantee at all, then thats bad, but if it is too bold and provides too many unrealistic guarantees, like UK Essays, then to me it's the same. Fair and balance is what it should be. Please keep us updated, and also I'd be interested to know what other problems you incurred.
Hope everything goes well.
Btw, this thread has been one of the 'cleanest' in terms of members attacking each other. I think we need more of this :)
Have a nice day...
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| criticaltheory |
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Edited by: criticaltheory May 4, 10, 11:53AM
| #24 |
Joined: May 3, 10
Threads: 1
Posts: 18
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Thanks for your consolation, curious321.
curious321: They replied only once a day, and even then they once replied two days later, and that is even before I placed the order (which I did not). For me that gave me sufficient insight into the company to put me off ordering with them.
I'd say that is about the same volume of replies I receive from them on average. Unlike you, however, I wish I'd have picked up on the red flags sooner.
curious321: Another problem is if a company provides no guarantee at all, then thats bad, but if it is too bold and provides too many unrealistic guarantees, like UK Essays, then to me it's the same. Fair and balance is what it should be.
Hmm, I hadn't thought of it in that way before, although many in this forum have echoed the same sentiments. We'll see if UKessays uphold their guarantee of "delivered on time or your money back" - if they don't, then this would serve as solid evidence against them. Have you found a company that suits your needs, by any chance? I might have to start looking at competitors if my situation is not resolved appropriately.
I'll definitely keep you updated, and will also post in due time about other problems related to this order. Thanks again for your reply. :)
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| WritersBeware |
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Edited by: WritersBeware May 4, 10, 01:15PM
| #25 |
Joined: Apr 19, 07
Threads: 152
Posts: 8,684
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Carly, I suggest that you address the bigger issue instead of intentionally ignoring it. If you think that you can break the law to increase profits, you're mistaken. I'll give your company 72 hours to remove all advertising related to grade guarantees.
WritersBeware: By the way, ukessays is now illegally guaranteeing grades. If they do not promptly cease that blatantly illegal and unethical activity, I will be reporting them directly to one of the lead attorneys at Google. Google will have no choice but to abide by US laws—which I will reference—and remove the site(s) from Google's index.
WritersBeware: Numerous state laws—including those of California, the state in which Google is based—make illegal the provision of essays, term papers, dissertations, and other academic papers by any person or company that reasonably should have known that the recipient may use the material to commit plagiarism or academic fraud. The shameful advertising of ukessays.com clearly breaks the "reasonably should have known" threshold. What makes ukessays' practice even more egregious is that its owners force customers to subsequently order ukessays' "marking service"—at an additional cost to the customer, of course—in order for the original (and illegal) "grade" guarantee to be in effect. Great plan, eh?
By the way, Carly, if you guys think that I'm just blowing hot air, I have a direct line to Google's lead attorney on such legal matters. Her initials are T.O.K., just for the record.
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| criticaltheory |
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May 4, 10, 01:30PM
| #26 |
Joined: May 3, 10
Threads: 1
Posts: 18
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WB, with all due respect, would it be alright if you PM Carly instead regarding these legal issues? Or perhaps start a new thread dedicated to the legalities of UKessays.com? It would help others who are interested to discuss this issue in a relevant thread.
Thanks for all your replies thus far, and I hope that you will continue to follow my story.
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| WritersBeware |
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Edited by: WritersBeware May 4, 10, 01:35PM
| #27 |
Joined: Apr 19, 07
Threads: 152
Posts: 8,684
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criticaltheory: Out of curiosity, how is it illegal?
criticaltheory: would it be alright if you PM Carly instead regarding these legal issues?
No, as this is a public forum. Private messages defeat the purpose.
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| criticaltheory |
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May 4, 10, 01:51PM
| #28 |
Joined: May 3, 10
Threads: 1
Posts: 18
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Update on the situation:
Lo and behold, I received a promising message from a UKessays representative! I was told that I would receive an official confirmation of my refund - for those not in the know, I am due for a refund and a free order, because my original order was not delivered on time. One of their guarantees is to deliver your work on time or you get your money back. So far, it seems that they are intent on upholding this guarantee.
In the same message, the representative also explained that they have been unable to respond to messages quickly as they are currently in their busiest period. Since I've yet to hear back from anyone else in UKessays, I appreciate the efforts this particular representative has made in assisting my situation.
What are your thoughts on this recent progress? I'll be keeping you guys updated around-the-clock.
The 3 main outcomes to look out for tonight:
1. Message from the manager regarding this situation.
2. Official confirmation of the refund and free essay delivered.
3. Complete delivery of my order by midnight tonight.
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| curious321 |
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May 4, 10, 02:24PM
| #29 |
Joined: Apr 22, 10
Threads: 3
Posts: 28
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criticaltheory: Lo and behold, I received a promising message from a UKessays representative! I was told that I would receive an official confirmation of my refund
I say remain skeptical until they act on what they say
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| WritersBeware |
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May 4, 10, 03:17PM
| #30 |
Joined: Apr 19, 07
Threads: 152
Posts: 8,684
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I see where this thread is going, and it's been QUITE obvious from the beginning.
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| criticaltheory |
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May 4, 10, 03:46PM
| #31 |
Joined: May 3, 10
Threads: 1
Posts: 18
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WritersBeware: I see where this thread is going, and it's been QUITE obvious from the beginning.
I'm not sure I understand what you are implying there, WB. :/
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| criticaltheory |
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May 4, 10, 03:48PM
| #32 |
Joined: May 3, 10
Threads: 1
Posts: 18
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curious321: I say remain skeptical until they act on what they say
You're right, and I definitely will persist until this matter is resolved appropriately.
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| curious321 |
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May 5, 10, 01:40PM
| #33 |
Joined: Apr 22, 10
Threads: 3
Posts: 28
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Any news?
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| Carly |
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Edited by: Carly May 6, 10, 09:53AM
| #34 |
Joined: Jun 2, 09
Threads: 2
Posts: 169
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Critical Theory, did the situation get resolved in the end?
Hey, WritersBeware I've only just spotted your message about the 'legality' of our guarantee. In the interest of keeping this thread free, as CriticalTheory requested, would you like to open a new thread up and I'll respond to your concerns. :)
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| Gaz |
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May 13, 10, 09:11AM
| #35 |
Joined: May 13, 10
Posts: 2
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Ukessays.co.uk or Theassignment.co.uk are the same company.
I paid £92 for an assignment that was blatantly just copied and pasted from a previous paper.
The assignment i received was not relevant, and the answers were not even close to the questions i had to answer.
When i emailed them, i heard nothing back, despite being told by the online chat that it will take 48 hours to adjust, so i emailed two times more and still heard nothing back!! absolutely USELESS!!!!
So basically anyone out there who is thinking of using these, then think again because they are just rip-offs!!
Good luck all!!
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| StudentAdvice |
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May 13, 10, 09:48AM
| #36 |
Joined: May 3, 10
Threads: 2
Posts: 78
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Gaz - what kind of masterpiece were you expecting for £92? This would buy about 1000 words from any reputable company.
So learn from this: YOU GET WHAT YOU PAY FOR!
Any agency needs to pay writers (30-60% of price) plus cover costs and make a profit. Do you think any legit company can do that for a pathetic £92???!!!
The moral of this story is: Pay cheap, get trash.
As I ALWAYS SAY:
Use UK Limited companies registered at Companies House - this minimises the risk massively (a couple are on the list of companies that have understandably opted out of this silly snakepit of a forum). Avoid all companies from the US and Asia unless you are 100% sure they are legit, and also some US companies that use .co.uk URLs and companies that operate in both the US and UK.
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| Carly |
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May 13, 10, 11:02AM
| #37 |
Joined: Jun 2, 09
Threads: 2
Posts: 169
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Gaz: Ukessays.co.uk or Theassignment.co.uk are the same company.
As an employee from UKessays.co.uk (Academic Answers) I can officially say we are NOT the same company!
TheAssignment.co.uk do not even have a website on their domain. It's just white with 'Under construction.' TheAssignment.co.uk are hosted in Canada, we host all of our sites in the UK, on the same server.
Are you sure you used UKEssays? What made you think we're the same site?
Are you sure you didn't use a rip off site who register a similar domain name & try to poach our business? (for example, putting .net at the end of our name, registering names like ukessay.co.uk etc.)
If you're absolutely sure it was UKEssays.co.uk you ordered from, could you please give me your order number? If you did buy plagiarised work from us, we'd obviously honour our guarantee and send you back £5,000.
StudentAdvice: As I ALWAYS SAY: Use UK Limited companies registered at Companies House
You're telling him to do something he's claiming he did! He's claiming he used UKEssays.co.uk and our company is registered at Companies House!
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| StudentAdvice |
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May 13, 10, 11:49AM
| #38 |
Joined: May 3, 10
Threads: 2
Posts: 78
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Carly: If you're absolutely sure it was UKEssays.co.uk you ordered from, could you please give me your order number? If you did buy plagiarised work from us, we'd obviously honour our guarantee and send you back £5,000.
No you would not. You'd pass the writer's details on to the student who woul then have to trust that a (now sacked) writer will willingly send £5000 to them - and if not, the student would have to instigate legal action to get this money.
if this is wrong, then you must have changed your guarantee system Carly - because the one AA has used has always bee a GREAT BIG SCAM!
Your £5000 guarantees MEAN NOTHING.
By the way, how many times have students been paid this when your writers have let them down? I wonder...
Also, glad to see you are agreeding with my belief that UK Limited Companies are trustworthy - rather than agreeing with WritersBeware who slings abuse at me for suggesting the same.
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| WritersBeware |
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May 13, 10, 02:24PM
| #39 |
Joined: Apr 19, 07
Threads: 152
Posts: 8,684
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Carly, please inform the buffoon that just because a company is registered with Companies House does NOT mean that it is legitimate.
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| Carly |
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May 13, 10, 03:05PM
| #40 |
Joined: Jun 2, 09
Threads: 2
Posts: 169
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StudentAdvice, we have and will continue to pay the £5,000 when there is plagiarism in work. I can think of a few cases where we've done this in the past, because a researcher has let us down and plagiarised something. Of course we sack them - wouldn't you?
StudentAdvice: Also, glad to see you are agreeding with my belief that UK Limited Companies are trustworthy - rather than agreeing with WritersBeware who slings abuse at me for suggesting the same.
WritersBeware: Carly, please inform the buffoon that just because a company is registered with Companies House does NOT mean that it is legitimate.
To be honest, Just as we could easily 'open' a company overseas if we wanted to, I'm certain people could open one here, in the UK. I'm sure all you need is something like a PO Box or a 'virtual office' and you're set. So, no, I don't agree with you StudentAdvice.
Also, please can you back up any statements you've made about AA in your comment with facts. If you've got a problem with us, and you can back it up with facts, I welcome your comments.
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