Ordinarily, you're not going to hear from us until your paper arrives unless there's some specific problem, question, or issues with the order. Most of the time, we have all of our pending papers listed in order of due date/time on our accounts and we just write them and send them in shortly before they're due.
If there's some problem with the sources or something is unclear in the order, I'll use the system function to contact the customer; same goes if I anticipate any delay that might cause an essay to be a few hours late. I that case, I may ask whether the customer can afford the few hours on his end; if not, I'll do whatever it takes (i.e. stay up all night) to get it done for a firm deadline on the customer's end. When they give me extra time, I usually give them a little extra writing to reciprocate.
Sometimes I'll have a paper due in several days and the customer will contact me to ask "how is it coming along?" as though it takes us a week to write a term paper. They don't realize that when you do this for a living, you routinely bang out a good 10-page essay in a single sitting and that we may write 4 or 5 (or more) essays of various lengths every single day.
If the service provides a way to contact the writer, he/she should respond at least to let you know there's no problem, but if you're contacting the administration, they're pretty busy and they're not in regular contact with writers. I would imagine they don't have time for e-mails that just ask "how is my paper coming along?" several days before it's due.
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