Firstly, it is only a very small minority of clients who request a refund, the majority being more than happy with the work received and the service provided. Indeed, our alterations period, which we offer free of charge, tends to iron out any corrections the client wishes to have made to the work. Thus, when a client does make a complaint, we take this very seriously. We pride ourselves on ensuring our essays are tailor-made to each client's requirements (unlike other academic services who store essays on a databank for use time and again) and, therefore, any request for a refund has to be looked into on an individual basis by our Quality Control department. This is why it can take some time for a refund to be processed. We do not take client complaints lightly as it is a matter of great importance to us that our clients enjoy their Oxbridge experience and believe it to have been beneficial. We will therefore, of course, approve all refund requests which we deem acceptable, and deal with these in a quick and efficient manner. Administratively, when dealing with bank payments, one has to remember that it can take a number of days for payment to clear into bank accounts (particularly if they are international accounts), and that we also do not process payments over the weekend or Bank Holidays. Thus, delay is not necessarily down to 'poor administration'. As stated before, we take all refund requests with the utmost sincerity, and pride ourselves on producing both the highest quality of work and most efficient of services.