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IDEAS, customer service vs. direct access to the writers?


chacha420   May 16, 09, 03:46AM | #1
Joined: Mar 29, 09
Threads: 2
Posts: 101

While reading all the posts here and writing for these so called fraud companies, i have noticed that they have very poor customer service. For example, Essaybay will never reply to your email messages no matter what even though they are part of a large group which is running other sites too.

What if these sites offer a direct access to writers? i mean by displaying the phone numbers of their writers to the customers, they can virtually eliminate the need for having any customer service as customers can directly ring their writers, discuss the project, take latest updates on the status of their orders etc.
any ideas on this? does this seems plausible?
WritersBeware   May 16, 09, 04:18AM | #2
Joined: Apr 19, 07
Threads: 143
Posts: 8,350

Not at all plausible. Writers will inevitably try to steal the company's clients.
EW_writer   May 16, 09, 04:27AM | #3
Joined: Jul 2, 07
Threads: 27
Posts: 2,171

WritersBeware:
Writers will inevitably try to steal the company's clients.

You make it sound like it's a bad thing. :D
humble   May 16, 09, 05:06AM | #4
Joined: Feb 11, 09
Threads: 2
Posts: 288

May be with the phones it would not be practical. It could work with emails. If the writers are given email addresses by the company and all emails are monitored it might work.
FreelanceWriter Writer   May 16, 09, 02:41PM | #5
Joined: Oct 8, 08
Threads: 3
Posts: 591

humble:
May be with the phones it would not be practical. It could work with emails. If the writers are given email addresses by the company and all emails are monitored it might work.
Nope. There's a difference between keeping records of e-mails and actually monitoring all e-mails from dozens of writers about 1,000+ essays a month. They don't want any direct contact between writers and clients because they'd lose too many customers to writers poaching them. Our e-mails are all retained in the company system but that doesn't really prevent establishing direct contact; it only provides evidence to fire the writer after their customers start disappearing.

I've established myself as trustworthy and have been given customers' contact info at times to expedite the exchange of source files and so forth, but only because they kept requesting me afterwards. I also refer my private clients to the company for papers I can't do. If their customer suddenly stopped placing orders after we established contact, the company would have noticed but only because they would have known to check in those specific cases where they knew we were in contact. They couldn't possibly monitor every contact between writers and customers if they allowed it.

One site provides an auto-relay email message system that doesn't disclose contact info; another uses a message posting system on their site for every pending paper. It adds a step to the process, but that's probably the best they can do.
chacha420   May 17, 09, 12:52AM | #6
Joined: Mar 29, 09
Threads: 2
Posts: 101

Well.. if writers can steal the clients from their companies, will not that be unethical? We are all here blaming essay writing companies for their unethical behavior with their writers as well as clients but given the opportunity, we as writers will also cheat them... so whom to blame? we are also the part of same bandwagon, it is only that we haven't got the opportunity to cheat.
I think, by giving access to writers, this industry can make a big leap and enter into some kind of ethical business behavior because most of them, as we know, are not UK or US based ( Well i also seriously consider this bias attitude because half of the world have its outsourcing facilities located in countries like India and Pakistan so folks from these countries are probably more smarter than employees working in UK or US-) and by displaying the telephone numbers of their writers, customers will at least know who is writing from them and from which country. Let the students decide who can write them best at relatively low cost- ( I have been writing for essaybay and i have noticed that writers from UK specially bid really high- and that is a bit injustice to students who do not earn high and live on really tight budgets).
WritersBeware Edited by: WritersBeware   May 17, 09, 01:16AM | #7
Joined: Apr 19, 07
Threads: 143
Posts: 8,350

chacha420:
half of the world have its outsourcing facilities located in countries like India and Pakistan so folks from these countries are probably more smarter than employees working in UK or US

Yeah, you're right. That must be it.
Ali1   May 17, 09, 03:08AM | #8
Joined: May 11, 09
Threads: 1
Posts: 18

I think WB we should be polite in our dealings.
We can say the same thing in polite words.
I encourage you to be polite.
I am sure you will 'change' after receiving my request.
God loves you!
chacha420   May 17, 09, 03:53AM | #9
Joined: Mar 29, 09
Threads: 2
Posts: 101

I think Ali1 is right. This forum seems more to be a place of racial hate than a place to share our experiences.
Ali1   May 17, 09, 06:36AM | #10
Joined: May 11, 09
Threads: 1
Posts: 18

Yes there should be equality on thought, action and words.
We need to love each other.
I am sure my words will 'change' the approach of WB.
I pray for the happiness of WB.
God bless WB!
WritersBeware Edited by: WritersBeware   May 17, 09, 12:52PM | #11
Joined: Apr 19, 07
Threads: 143
Posts: 8,350

LOL!

Oh, holy one, please stick to fraudulently posing as a customer to promote your garbage site at wewritewithoutplagarism.blogspot.com
dearbats   May 17, 09, 01:52PM | #12
Joined: Jan 14, 08
Threads: 1
Posts: 144

Ali1:
I am sure my words will 'change' the approach of WB.



R U Nuts?

This is not a place for religious sermons!
serene   May 17, 09, 04:00PM | #13

Ali1:
I pray for the happiness of WB.

WritersBeware:
Oh, holy one

WritersBeware:
your garbage site at wewritewithoutplagarism.blogspot.com



Both very funny!
OxbridgeResearchers   May 17, 09, 06:04PM | #14
Joined: May 2, 09
Threads: 6
Posts: 939

Ali1:
I pray for the happiness of WB.

Seriously????!!!!!!
Ali1:
there should be equality on thought, action and words.
We need to love each other.

Are you a preacher in the running for sainthood, a student who cheats or an essay company owner? Would appreciate clarification ...
WritersBeware   May 17, 09, 10:26PM | #15
Joined: Apr 19, 07
Threads: 143
Posts: 8,350

serene:
wewritewithoutplagarism.blogspot.com

Wow.
serene   May 18, 09, 01:54PM | #16

WritersBeware:
serene:
wewritewithoutplagarism.blogspot.com

Wow

I was quoting you because it sounded funny. I did not make that comment. I don't belong to blogspot.
WritersBeware   May 18, 09, 02:05PM | #17
Joined: Apr 19, 07
Threads: 143
Posts: 8,350

I bolded the misspelled "plagarism" in the joke-of-a-site's domain name. That was the only purpose for my post.
angrybird Edited by: angrybird   Oct 13, 10, 11:38PM | #18
Joined: Oct 13, 10
Posts: 4

yes i also would like to work with the writer directly rather than a company.
last time had essaybxy but now they are no more offering the service.
i think you can contact the writer directly from some freelancer websites but there aren't many.
raider   Oct 26, 10, 10:59PM | #19
Joined: Oct 25, 10
Threads: 1
Posts: 3

if you will be able to contact the writer directly, there will be no need in companies..)

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