Well, one of the things that I was thinking lately is that how to distinguish between a non-genuine and low quality service companies. For instance, a client gets a work, but it is of low quality or over priced... should the client consider the company as non-genuine or should it be considered at low performing or low quality providing company.
What my point is that if a company is giving you a bad service in the draft, but they are excellent in correspondence, They do revisions for you, fulfill their guarantees, in case of unable to meet the guarantees they give back your money or what-ever promises they have made. What should be that particular company be categorized in as a non-genuine or a low performing.
I have been observing many companies here which are considered as scam or non-genuine but in actual they are just low performing. What do you think?