| magpie |
Student |
Nov 10, 11, 03:40PM
| #1 |
Joined: Nov 10, 11
Threads: 1
Posts: 4
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I have bought several pieces from them
References have been made up
The dates on them are fabricated to make them look more recent, they are 15 years old and yet they state that they are only 2 or 3 years old.
They over charge
They dont deliver on time (2 weeks late with one order)
They state they do checks, but these checks dont pick up grammatical spelling or issues with references
I have never passed an assignment, My grades have been F2 F1 P2 F1
These are over different subjects.
Customer care is appalling, they are rude
No refund was offered on work that failed, and I only got 50% back after a long battle on one assignment.
The standards of English was terrible, English is not my first language and even I can see that there are huge grammatical errors
They state they have quoted from a source, whereas the quotes are nothing to do with the source, and the source is often saying the total opposite.
They are unable to stick to word counts and they refuse to make alterations, even within the time frame, when I pointed out that they hadnt understood the specifications and the assignment was completely off topic they demanded I pay for another assignment, even though they had clearly totally misunderstood the requirements (which were quite clear)
Avoid this company or any connected with them, they are crap
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| mishmash |
Student |
Nov 10, 11, 07:03PM
| #2 |
Joined: Nov 6, 11
Threads: 1
Posts: 19
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Do a charge-back if you didn't get what you paid for
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| snapmoi |
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Nov 10, 11, 08:05PM
| #3 |
Joined: Oct 31, 11
Threads: 1
Posts: 8
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magpie: I have never passed an assignment, My grades have been F2 F1 P2 F1
Why do you keep going back to them if you never passed an assignment?
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| Carly |
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Nov 11, 11, 03:56AM
| #4 |
Joined: Jun 2, 09
Threads: 2
Posts: 169
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Here at Degree Essays we are very concerned to hear of the poor quality and service you have received. If you can provide your order number here by reply I will investigate this immediately.
I guess if you don't have an order number from us then you must have confused our service with another one. Please help us help you by providing your order number and we'll do what we can to resolve your complaint.
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| juliekhan |
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Edited by: juliekhan Nov 13, 11, 01:05AM
| #5 |
Joined: Nov 13, 11
Posts: 1
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I would have to agree. Several projects I ordered have been well below par. When I confronted them they made it very difficult for me to argue my case and get a refund.
I would like to also make clear that I had the pieces marked independently (not by handing in work as my own but by sending it through an essay marking service) and the professors marking felt it fell well below par. The asked for feedback sheets which at the time I was unable to provide so they ignored me, despite the work clearly being below par, anyone could see that.
Look to the law to get your refund because they do not honour their guarantees at all. One worker wrote to me saying the company will 'not be held to ransom' when I said I would consder legal action if no refund was given.
Carly: Here at Degree Essays we are very concerned to hear of the poor quality and service you have received. If you can provide your order number here by reply I will investigate this immediately. I guess if you don't have an order number from us then you must have confused our service with another one. Please help us help you by providing your order number and we'll do what we can to resolve your complaint.
Carly I have order numbers for several pieces of work that fell way below par. If you private message me I can send you the order numbers, I cannot pm you now as I am a new member. I do hope you would be willing to look into this for me as it has cost me a lot of money.
Julie
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| Carly |
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Nov 14, 11, 07:33AM
| #6 |
Joined: Jun 2, 09
Threads: 2
Posts: 169
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Julie: I have sent you a direct message so I can pass on your order details and complaint to our After Care manager. If you have had the work independently checked through a marking service I would assume that they have given you some form of feedback after checking the work. It is going to help us look into your issue if you can send that feedback to me. You can reply to the email I have sent through this forum. I will try to avoid replying to you on this forum as this forum is not really for us to resolve our customer's issues, feel free to message me direct.
Magpie: I will need you to respond with your order number in order to help you. Do you have any order numbers? Feel free to message me direct if you wish to.
Many thanks.
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| pheelyks |
Writer |
Nov 14, 11, 08:57AM
| #7 |
Joined: Jan 20, 09
Threads: 8
Posts: 3,837
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You know Carly, if your company hired decent writers and paid a decent wage in the first place, you wouldn't have to use this forum as your customer service center.
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| Taylor |
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Nov 15, 11, 09:56AM
| #8 |
Joined: Nov 9, 11
Threads: 1
Posts: 8
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You only know how good/bad a writer is after they have written their 1st essay by which time its too late because you have an unhappy client
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| pheelyks |
Writer |
Nov 15, 11, 10:16AM
| #9 |
Joined: Jan 20, 09
Threads: 8
Posts: 3,837
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Taylor: You only know how good/bad a writer is after they have written their 1st essay by which time its too late because you have an unhappy client
Not entirely true. First, there are ways to limit the harm new writers can do; second, offering a decent wage attracts better writers in the first place.
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