CarlyThreads: 1Posts: 168Joined: Jun 2, 2009 Company Representative Mar 18, 10, 12:35PM | #81 WritersBeware:if you have any business senseWell, that eliminates the psycho . . . .Yes, very true.I can easily spot rivals posting as disgruntled customers or writers a mile off. I've never bothered with any of that, and personally after reading a lot about relationship management, I'd rather put my efforts into trying to make things better for our customers. Today one of our Marketing team is placing an order as a secret shopper with one of our OWN companies to rate the service he gets. He sits and reads all chat logs from the live chat and reports back on how they can help solve problems better next time. Another guy is working with a couple of writers to improve the system for our writing team. And that's only the stuff going on in my office, in my vicinity. My point is, what on earth is the point in just trying to slag off other companies when your effort can be much better spent trying to improve your own and make it the best in the industry? Best in the industry = a lot of orders. Do you know why? Cus it's too hard and they'd rather do the easiest option and try and make everyone else look crap. Hahaha it's pointless.